About the Role
We are looking for a hands-on Field Service Engineer to lead the end-to-end deployment of our advanced hardware and software solutions - from initial configuration through to final onsite commissioning. As a Field Service Engineer, you will spearhead the end-to-end deployment of our hardware and software solutions. You’ll serve as the lead technical expert on-site, overseeing everything from initial configuration to final commissioning. This role bridges the gap between our internal engineering teams and our customers, ensuring every installation is reliable, high-performing, and executed to the highest standards.
Location: Remote with 75% travel
Schedule: Standard
Compensation: $100-150k + incentives
Field Service Engineer Requirements/Competencies:
Bachelor’s degree in electrical engineering, Computer Science, or a related technical field (or equivalent experience: 3+ years of experience in field support, installation, or commissioning of hardware/software systems).
Strong technical aptitude with the ability to configure, test, and validate integrated solutions.
Proficiency with industrial communication protocols such as Modbus, TCP/IP, OPC UA, MQTT.
Demonstrated ability to learn new technologies quickly and apply knowledge effectively.
Strong problem-solving skills with the ability to work independently in customer-facing environments.
Excellent written and verbal communication skills, including the ability to present technical information clearly.
Willingness to travel frequently (up to 75%) to customer sites.
Field Service Engineer Responsibilities:
Installation, Configuration & Commissioning:
Execute on-site installation, configuration, and commissioning of hardware and software solutions.
Conduct functional and acceptance testing to validate system performance against requirements.
Diagnose and resolve technical issues encountered during commissioning, escalating when necessary.
Ensure all work complies with company standards, safety policies, and industry best practices.
Customer Engagement:
Act as the primary on-site technical contact for customers throughout deployment.
Provide technical guidance and training to customer personnel on system operation and maintenance.
Clearly communicate project status, technical issues, and resolutions to both customers and internal teams.
Documentation & Reporting:
Prepare detailed commissioning reports including system configurations, test results, and site observations.
Maintain accurate and up-to-date records of all field activities.
Provide structured feedback to engineering and product teams to support product improvements.
Collaboration & Continuous Improvement:
Partner with project management, engineering, and quality teams to ensure successful delivery of projects.
Contribute to refining commissioning procedures, tools, and documentation.
Support knowledge sharing across the technical support and engineering teams.
Company Benefits:Health, Vision, Dental – Client covers 80% of employee premium, 401K with 4% match, PTO, All Federal Holidays, Annual Bonus, Professional Development Opportunities. No wait on any benefits, enroll day 1.