About the Role
We are looking for a hands-on Field Service Engineer to lead the end-to-end deployment of our advanced hardware and software solutions - from initial configuration through to final onsite commissioning.
As a Field Service Engineer, you will spearhead the end-to-end deployment of our hardware and software solutions. You’ll serve as the lead technical expert on-site, overseeing everything from initial configuration to final commissioning. This role bridges the gap between our internal engineering teams and our customers, ensuring every installation is reliable, high-performing, and executed to the highest standards.
Location: Remote with travel (East coast preferred, must be one hour from int. airport)
Schedule: Standard
Compensation: $75-115k+ OT, Stipends, Bonus, and Incentives
Field Service Engineer Requirements/Competencies:
Target Industry Experience: 3+ years of field service or commissioning experience supporting critical power systems, industrial facilities, or complex electrical infrastructure.
Education: Degree in Electrical Engineering, Computer Science, or equivalent technical field (or 3+ years of equivalent hands-on experience deploying industrial hardware/software platforms).
Power & Equipment Aptitude: Solid technical familiarity with low- and medium-voltage electrical systems, including switchgear, transformers, power distribution units, and metering hardware.
OT & Industrial Networking: Practical experience configuring and troubleshooting industrial protocols (Modbus RTU/TCP, TCP/IP, OPC UA, MQTT).
Execution & Autonomy: Strong problem-solving abilities with the skill to safely navigate live electrical environments and work independently at customer facilities.
Communication: Excellent written and verbal skills to deliver technical training, guide facility personnel, and present operational data clearly.
Travel: Ability and willingness to travel frequently (up to 75%) to client sites.
Field Service Engineer Responsibilities:
Installation, Configuration & Commissioning
Execute on-site installation, network addressing, fine-tuning, and commissioning of monitoring hardware and localized software applications.
Conduct standard functional and acceptance testing to ensure data accuracy aligns with technical requirements.
Diagnose and resolve communication, configuration, and hardware issues encountered during deployment.
Ensure all field activities comply with company safety guidelines, site policies, and applicable industry safety codes.
Customer Engagement & Site Consultation
Act as the primary technical point of contact for customer engineering and operations teams during rollout.
Provide clear technical guidance and training to customer staff on system operations and software navigation.
Deliver routine project updates and milestone progress reports to internal managers and external stakeholders.
Technical Documentation & Product Feedback
Author detailed site reports tracking network maps, setup configurations, firmware versions, and site conditions.
Maintain accurate service logs, calibration records, and compliance documentation for all field actions.
Share field observations and technical insights with engineering teams to help drive product improvements.
Cross-Functional Synergy
Partner with Project Management, Engineering, and Quality Assurance teams to ensure smooth project handoffs.
Assist in updating deployment checklists, testing procedures, and standard operating documents.
Support team knowledge-sharing by mentoring peers on technical troubleshooting and field practices.
Company Benefits: Health, Vision, Dental – Client covers 80% of employee premium, 401K with 4% match, PTO, All Federal Holidays, Annual Bonus, Professional Development Opportunities. No wait on any benefits, enroll day 1.