About the Role
We are looking for a hands-on Field Service Engineer to lead the end-to-end deployment of our advanced hardware and software solutions - from initial configuration through to final onsite commissioning.
As a Field Service Engineer, you will spearhead the end-to-end deployment of our hardware and software solutions. You’ll serve as the lead technical expert on-site, overseeing everything from initial configuration to final commissioning. This role bridges the gap between our internal engineering teams and our customers, ensuring every installation is reliable, high-performing, and executed to the highest standards.
Location: Remote with travel (East coast preferred, must be one hour from int. airport)
Schedule: Standard
Compensation: $110-115k+ OT, Stipends, Bonus, and Incentives
Field Service Engineer Requirements/Competencies:
Target Industry Experience: 3+ years of dedicated Field Service or Commissioning experience directly supporting hyperscale data centers, industrial power management systems, or critical electrical infrastructure.
Education: Bachelor’s degree in Electrical Engineering, Computer Science, or a related technical field (or equivalent hands-on military/field experience in power distribution).
Power & Equipment Aptitude: Strong technical familiarity with low- and medium-voltage electrical distribution environments, including switchgear, transformers, PDUs, and power monitoring devices.
OT & Industrial Networking: Proven proficiency configuring and troubleshooting industrial communication protocols and automation layers, specifically Modbus (RTU/TCP), TCP/IP, OPC UA, and MQTT.
Execution & Autonomy: Strong problem-solving skills with the ability to safely navigate live multi-phase electrical environments and work independently at demanding client facilities.
Communication: Excellent written and verbal communication skills to deliver technical guidance, train facility engineers, and present diagnostic data clearly.
Willingness to travel frequently (up to 75%) to customer sites.
Field Service Engineer Responsibilities:
Installation, Configuration & Commissioning
Execute on-site installation, device addressing, fine-tuning, and commissioning of digital power meters, smart hardware nodes, and localized energy management software.
Conduct rigorous functional, acceptance, and validation testing to ensure system data accuracy matches strict engineering and utility specifications.
Diagnose, trace, and resolve complex communication line dropped packets, configuration errors, and hardware issues encountered during active site commissioning.
Ensure all field deployment tasks comply fully with strict data center safety mandates, company guidelines, and NFPA 70E / OSHA standards.
Customer Engagement & Site Consultation
Serve as the primary, high-credibility technical point of contact for data center operators and engineering teams throughout deployment.
Provide clear, professional technical training to customer facilities personnel regarding system operations, sub-meter tracking, and power quality software platforms.
Deliver transparent, routine project status updates and milestone breakthroughs to both external enterprise clients and internal project managers.
Technical Documentation & Product Feedback
Author exhaustive site commissioning reports tracking firmware versions, network maps, configuration tables, and physical site observations.
Maintain spotless digital service records, calibration data, and compliance documentation for all field actions.
Feed field-level diagnostics and systematic technical insights back to the core product development and global engineering teams to drive next-generation hardware/software optimizations.
Cross-Functional Synergy
Partner seamlessly with Project Management, Sales Engineering, and QA groups to achieve on-time, high-accuracy deployment handoffs.
Actively contribute to refining commissioning checklists, diagnostic tools, and standard operating blueprints.
Foster a collaborative engineering culture by mentoring teammates and sharing complex OT networking or electrical troubleshooting techniques.
Company Benefits: Health, Vision, Dental – Client covers 80% of employee premium, 401K with 4% match, PTO, All Federal Holidays, Annual Bonus, Professional Development Opportunities. No wait on any benefits, enroll day 1.